Manage My Health (MMH) cyber security breach involving patient information. Manage My Health data breach — what you need to knowexternal link
About My Health Account
My Health Account is a digital identity service that helps prove who you are so you can access your health information and health services online.
What is My Health Account
My Health Account is Health New Zealand | Te Whatu Ora's digital health identity service.
It helps digital health services such as 'Book My Vaccine' accurately identify you using your 'digital identity'. Digital identity is how you prove who you are online — safely, securely and easily.
This lets you connect to your health information or services online from anywhere in Aotearoa New Zealand.
Benefits of My Health Account
By having a digital health identity, health service providers can be confident that you are who you claim to be.
It provides a single account and password that you can use to securely access multiple services online. It allows you to keep control of your data and lets you choose when and with whom your information is shared.
Accessing tamariki information
Some parents or guardians over 16 years of age can also have access to some of their child’s important health information by adding a child or children to their My Health Account.
Services connected to My Health Account
Over time, other digital health services will be linked to My Health Account.
Services currently connected
My Health Record provides secure access to a selection of your health information, including:
- immunisations
- COVID-19 test results
- certain details from your NHI.
How your My Health Account information is used
My Health Record uses My Health Account as the authenticator for consumers to safely and securely access their personal health information.
About My Health Recordexternal link
Manage My Health is a secure online health portal for people and their health providers to connect with each other anytime, anywhere. For over 1.5 million Kiwis, the Manage My Health patient portal connects you with your clinic and helps you stay on top of your health and wellbeing.
How your My Health Account information is used
Manage My Health uses your details to:
- securely log you in
- verify your identity
- get the latest information to update your Manage My Health profile.
Health New Zealand | Te Whatu Ora Pacific Health Scholarships support the development of our Pacific health and disability workforce. The Scholarships contribute to tuition fees for eligible students of indigenous Pacific Islands descent undertaking a course in medical and health or disability-related studies, accredited by the New Zealand Qualifications Authority (NZQA).
Pacific Health Scholarshipsexternal link
How your My Health Account information is used
My Health Account is used by applicants to:
- register
- login
- submit applications
- track application status.
Pacific Health Scholarship will not have access to any personal health information.
Pacific Health Scholarships Portalexternal link
Pacific Health Scholarships Privacy statementexternal link external link
Pacific Health Scholarships Guidelines (Terms of Use)external link
The Piki Te Ora app enables individuals with long-term health conditions in rural and remote areas of New Zealand to effectively monitor their health from home. Through the app, patients receive daily notifications to complete a symptom survey and perform a health vitals scan, which records metrics such as blood pressure, heart rate, breathing rate and oxygen saturation levels.
How your My Health Account information is used
- Patient Authentication: Piki Te Ora app uses My Health Account to verify patient’s identity when logging into the Piki Te Ora app. Once logged in, care plans are matched to patients via their NHI (National Health Index) number.
- Clinician Access: My Health Account Workforce serves as the authenticator for clinicians accessing the patient view portal, allowing them to view the health data collected by their patients.
Tātai is a tool designed to collect iwi affiliation data from Māori at key touchpoints across the health system. It aims to improve health outcomes by enabling iwi and the health sector to better understand the distribution of Māori, allowing for more effective allocation of collective resources. While the project is led by Manatū Hauora, its governance includes Māori data experts from DataILG, Te Puni Kōkiri, the Ministry of Education, StatsNZ, and Health New Zealand | Te Whatu Ora.
How your My Health Account information is used
Tātai uses My Health Account as the authenticator for linking an individual’s NHI number to their iwi.
Te Pitomata grants support an inclusive workforce and encourage Māori into health and disability careers. The grants are designed to empower eligible students of Māori descent by providing financial support for their education in health and disability services. Applications are currently closed.
Who can get an account
My Health Account is available to all people in Aotearoa New Zealand aged 16 years and over.
If you are aged 16 or over and have accessed health or disability services in New Zealand, you can sign up for your own My Health Account.
Log in to My Health Accountexternal link
If you do not want an account
If you do not want to create a My Health Account, there are several ways you can still access your health information. We recommend you contact your GP or specialist healthcare provider.
How to create an account
You can sign up for a My Health Account and prove who you are online using:
- your details that are held by your GP or medical centre — a 'healthcare provider check'
- 1 of several New Zealand and Australian identity documents
- using RealMe and RealMe Verified.
To create an account go to the My Health Account website and follow the on-screen instructions. You can use any type of device with an internet connection — computer, phone or tablet.
My Health Accountexternal link
If your name contains letters with accents or macrons, type in the letter only, without the accent or macron. Our document-checking service does not recognise letters with accents or macrons.
Using the identity document check
Before you start, you will need to provide details from 1 of the following documents so we can confirm your identity:
- New Zealand driver licence
- New Zealand passport
- New Zealand birth certificate
- New Zealand citizenship certificate
- Kiwi Access Card
- Australian passport
- Australian birth certificate.
Using the healthcare provider check
You can sign up and prove who you are online using the healthcare provider check if you are enrolled with a New Zealand general practice (GP) or medical centre. Before you start, you will need:
- the residential address you have registered with your healthcare provider
- your mobile phone — your number needs to match the number registered with your healthcare provider. You will be sent a text message with a code to confirm your My Health Account.
Using RealMe® and RealMe Verified
RealMe is a New Zealand government service. RealMe is a New Zealand government service that can be used to help create a My Health Account profile.
If you do not already have a RealMe account, visit the RealMe website to apply. If you want to use RealMe to sign up for My Health Account, it is best to sign up for RealMe first.
RealMe Verified
You can use a RealMe Verified account to create a My Health Account at the strongest level because your identity has already been verified. Once you have signed up using RealMe Verified, you can use it to log in each time you access My Health Account. RealMe Verified is valid for ten years before you need to renew.
Contact
If you are have any questions about My Health Account:
- Call: 0800 222 478 or +64 9 307 6155 during standard office hours, 8am to 5pm Monday to Friday, and 9am to 2pm on weekends.
- Email: support@identity.health.nz. Include your phone or computer's make and model, the operating system you are running and, a brief description of what you need help with.