Mārama — feedback on mental health and addiction services

Mārama allows you and your whānau to give anonymous feedback on our mental health and addictions services.

Designed for people aged 12 and over, it is completely anonymous and asks 7 simple questions about your experience with us.

We encourage everyone using our services to provide feedback to us.

On this page

Choose a service to give feedback on

Choose the service you would like to give feedback on. There are different links for each service. You can give feedback on more than one service if you wish.

Open all

There are several ways you can access and complete the Mārama feedback tool.

Your computer or smart device

Click on the link below to complete the survey.

Mārama feedback tool — MHAIDSexternal link

When you are visiting our services, you can also scan a QR code to link you to the feedback tool. There are Mārama posters with the QR code in our reception areas. Scan the code with your phone’s camera or use a QR code reader app to open the survey.

You can also find a Mārama QR code on many of our appointment cards and brochures.

MHAIDS tablets

Most of our locations have tablets that are set up for completing the Mārama survey. Some of our staff also carry tablets with them. They may ask if you want to complete the Mārama survey when you are visiting the service.

Survey link by text or email

Some of our services can send you a text or email following your appointment with us. The message will include a link to our Mārama feedback tool.

Paper survey

Most of our services also have paper versions of the Mārama survey available for you. These are identical to the digital survey. After you have completed the paper survey, give it to one of our reception staff who will transfer your responses into our online system.

About the Mārama feedback survey

The meaning of mārama

Mārama relates to wisdom and understanding, and the natural world of life and light.

It derives from the Māori legend in which Tāne, the Māori guardian of the forest and birds, separated his sky father Ranginui and earth mother Papatūānuku to create a world of light and life. This world was known as Te Ao Mārama.

How your feedback is used

Feedback provided through the Mārama feedback survey is collected and reported to our services. All feedback helps us to review, adjust and improve these services.

Mārama is anonymous

The Mārama feedback survey is completely anonymous. We cannot identify you from your answers. It does not ask for any name or contact information.

We encourage you to be open and honest with your feedback.

To make a complaint

The Mārama feedback survey is not a formal complaint tool. As the results are anonymous, we cannot follow up with anyone.

If you or somebody you know would like to make a formal complaint, you can:

  • talk with the team who provided your care and treatment
  • ask to speak with the team leader or manager
  • make a complaint through Health New Zealand | Te Whatu Ora
  • contact a local Health and Disability Advocate — freephone: 0800 555 050
  • talk to the Health and Disability Commissioner — freephone: 0800 11 22 33 or email: hdc@hdc.org.nz