Quick access

Staff webmail and applications
Applications and remote access links for staff working off-site and external health professionals
Careers login
Join our talent community and sign up for job alerts
My Health Record
Your personal health information

Staff webmail and applications

Each region has links for staff working off-site and external health professionals. Access your work email and networks.

Open all

Access work email when not at work

Login via Exchange Online (Outlook on Cloud)external link

Service Desk

If you are having issues with access, contact Service Desk (Monday to Friday 7:30am to 5pm).

Details to give Service Desk
  • Full name
  • Your role in the organisation
  • Your contact details (for example, your work hours)
  • A clear description of your request
  • Your device asset number

SWEAT — health and wellness opportunities

SWEAT offers staff at Health New Zealand Hauora a Toi Bay of Plenty, and associated organisations, the opportunity to improve and maintain good health and wellness.

Clinical Health Information Portal (CHIP)

CHIP accessexternal link

If you are accessing Eclair without using CHIP

Eclairexternal link

To access Eclair results, use CHIP. It logs directly into Eclair for you.

If you do not have Eclair or CHIP access, complete the information-access agreement form. Email it to the Bay of Plenty service desk:

Information-access agreement form

Postal address

GP CHIP/Eclair Primary Access
Information Management Department
Tauranga Hospital
Cameron Road, Private Bag 12024
Tauranga 3143

Each clinician is required to complete an agreement. You will be given an individual login and password. Do not share these with others. All access activity is logged and you should be able to account for it if asked.

How to use CHIP

CHIP Quick Introduction Guide

CHIP Troubleshooting Guide

Changing GP details in CHIP

CHIP is also now available directly from your patient management system (PMS) — Medtech, My Practice and Profile. This means, if you have a BPAC account, you do not need to enter a user name or password.

When you click the CHIP link, you will be taken straight to the electronic record of the patient that you currently have open in your PMS.

Remote access to the network and clinical applications

Staff and external health professionals can access hospital-based applications when off the hospital network.

Use Outlook on the web to access emails from outside the network.

Outlook for the web: log in — Microsoftexternal link

Email is protected by multi-factor authentication (MFA). You will need to set this up to access:

  • Outlook on the web
  • Citrix Workspace (Manu)
  • emails on your phone.
Work computers off-site — use Global Protect

About GlobalProtectexternal link

Your own computer — use Citrix Workspace

Use Citrix Workspace if you want quick access from your own computer to HCS, Microster, Outlook, PRISM or TrendCare.

Contact the IT Service Desk to request Citrix.

About Citrix Workspaceexternal link

Help guides for remote access to the network and clinical applications

MFA and Remote Access Workspace Guide

How to set up emails on Android or iPhone mobile phones

ISG Service Desk

Password Reset

The Self-Service Password Reset (SSPR) tool lets staff change or reset their password or unlock their account without involving an administrator or calling the Data & Digital Service Desk. You can do this from a mobile phone or any computer connected to the internet.

Password reset — Microsoftexternal link

Register for Self-Service Password Reset

You must register to be able to reset your password. If you have not registered, you can sign up using our registration form.

How to register for Self-Service Password Reset [PDF, 525KB]external linkPDF

Registering for self-service password reset is currently a one-time only requirement and can take up to 10 minutes. We recommend registering on a computer or mobile phone within our network.

You can register with either a:

  • mobile number
  • Microsoft Authenticator (MFA).

How to change your password using Self-Service Password Reset

Remote access — use Horizon

Staff and external health professionals can access hospital-based applications when off the hospital network.

Horizon VDIexternal link

Access work email when you are not at work

If you have any issues with access, visit the IT Service Portal.

Access Mahi ē Taea

Mahi ē Taea is an application for you and your staff to:

  • apply for leave
  • manage schedules
  • handle timecards.
Step 1: Login

Log in to Mahi ē Taeaexternal link

Step 2: Manage Your Tasks

Check the pocket guides for day-to-day scheduling tips.

Pocket guide for Employees

Pocket guide for Managers

Step 3: Use the Mobile App

For Counties Manukau only — Accessing payslips

How to Register, Logging in, Security and Support, Forgotten passwords and Troubleshooting

CME, elearning and Clinical Library information

Auckland: Workforce development, education and training — Health New Zealand | Te Whatu Oraexternal link

Contact Details for Northern Region Staff

For IT assistance, contact the number that matches your role.

Te Toka Tumai Auckland staff

09 631 0701 extension 27000

Counties Manukau staff

09 276 0276 extension 52266

Te Tai Tokerau staff

09 430 4101 extension 7469

Waitematā staff

09 486 8980 extension 42266

Data and Digital team (formerly healthAlliance)

09 486 8980 extension 42266

Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network:

If you are having issues with access, contact IT Assistance.

06 350 8000

Access the network and your email remotely

Access your work email remotely using the Outlook web appexternal link

Access the network remotelyexternal link

Learn

Learnexternal link

Yourself

Yourself log inexternal link

Accessing Yourself: user guide — YouTubeexternal link

Completing your timesheet in Yourself: user guide — YouTubeexternal link

SMO CME applications and approvers

SMO CME applicationsexternal link

SMO SME approversexternal link

Working from home support

All working from home arrangements need to be approved by your manager.

Keep cyber secure at home

If using your own computer, make sure you have up-to-date anti-virus software installed.

  • Use a long password for your home router or modem such as “summertime1974!”.
  • Update iPads or other mobile devices with the latest upgrades.
  • Keep passwords and log-ins secure — do not share them or write them down.
  • Continue to be vigilant for scam and phishing emails — do not click on suspicious links, report them using the phishing button in Outlook.
  • Use multi-factor authentication for logging into regional systems via Citrix.
  • Do not forward documents to your personal email or home computer.
First time accessing the intranet from home

If this is your first time logging in to your Northland DHB account using this computer, contact the helpdesk to get instructions on how to register and get your login to Citrix sent to you.

Access your work email from home

Outlook Web Access — healthAllianceexternal link

To login: at Domain\Username enter: nhl\xxxxx "xxxxx" = your user name.

Improving connectivity performance
  • Use Outlook Web Access rather than using Outlook via Citrix.
  • “Get on then get off” – if you have done what you need to and don’t need to be logged in, logging off will release bandwidth and licences for those performing clinical functions.
Help
  • Email: helpdesk@northlanddhb.org.nz
  • Phone: 09 470 0000 extension 7469
Tips for keeping records safe

There are increased and additional risks to records when working from home or remotely – it is important to create and keep track of your records as usual.

Information and Records Management Policy now available: intranet — Health New Zealand | Te Whatu Oraexternal link

Occupational health

We offer these services that you can book online.

  • Mask fit testing booking.
  • Moving and handling ka nuku nuku programme.
  • Staff vaccinations.
  • Pre employment clinics.
Mask fit testing booking

Mask fit testing assesses whether the wearer is obtaining a good seal between their face and the mask and minimising their risk of aerosol biohazard exposure. We are mask fit testing all patient-facing staff under the AS/NZs 1715*.

You will be provided with details of the successfully fitted mask make and model at the time of testing.

When you come to your appointment:

  • be clean-shaven
  • do not eat, drink, chew gum or smoke for at least 15 minutes before your test
  • bring the clean respirator and any filters you normally use (if applicable).

To book an appointment:

Moving and Handling Ka Nuku Nuku programme

These 90-minute practical and tailored workshops are designed for staff working with patients who require assistance with moving and transferring.

The objective is to raise the participant’s awareness of the factors that can lead to injury for themselves and their patients and to experience and apply safe handling principles to all their moving and handling tasks.

The recommendation is that staff from each department is trained together so that the skills acquired can be practised together following training.

Workshop content:

  • Cause and effect of injury
  • LITE risk assessment and management
  • Principles of safe patient handling
  • How to move smart and safely – biomechanics
  • Area specific safe handling techniques, including theatre specific techniques such as lateral transfers prone positioning, limb holding
  • Dealing with patient falls
  • Equipment use such as slide sheets, handling belts, Pat slides, hovermat, hoist use
  • Stretches for injury prevention

Book your spot: Log in — Yourselfexternal link

Staff vaccinations

To book a vaccination:

Maternity opportunities for improvement

Email us with any opportunities for improvement (OFI) ideas. All ideas will be submitted to the midwives COFI group and feedback provided afterwards.

Include the following information in your email:

  • the opportunities for improvement
  • expected benefits to clients and staff
  • how you think this could be done.

Email: communication@cloud.northlanddhb.org.nz

Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network.

South Canterbury intranet — Sharepointexternal link

Te Haerenga intranet — Sharepointexternal link

Accessing work emails off-site

Outlook for the web — Microsoftexternal link

Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network.

Taranaki Citrixexternal link

Login guide

How to login in remotely to the TDHB Citrix

IT Service Desk

If you are having issues with access, contact IT Assistance.

Access work email while off-site

Outlook for the web: log in — Microsoftexternal link

Remote access

Staff and external health professionals can access hospital-based applications while away from work.

We recommend Windows 10 users download and update to the latest version of Citrix Receiver.

Access payslips

To view your payslips and personal Human Resources:

OurKaimahi: log inexternal link

Ko Awatea LEARN

E-Learning tool: Ko Awatea LEARN — Health New Zealand | Te Whatu Oraexternal link

If you have any problems logging in or need a new account, email National Learning Team.

Email: NationalLearningManagement@tewhatuora.govt.nz

Booking a hospital vehicle

Smartrak: log in — Custom Fleet Pool Carexternal link

For problems logging in, email: vehicleadmin@waikatodhb.health.nz

IT Service Desk

Log a support call via the IS Customer Portal. You will need to be on the DHB network to do this.

Phone IS Service Desk extension 97899.

Emergency management

Emergency management — Health New Zealand | Te Whatu Oraexternal link

Holiday Act Compliance and remediation

Information for employees and ex-employees on the process and timings at Waikato

Holiday Act Remediation — Health New Zealand | Te Whatu Oraexternal link

Remote access

Staff and external health professionals can access hospital-based applications remotely.

Citrix Gateway: log inexternal link

Access your work emails

Access your webmail by using your hospital email address.

Outlook for the web: log in — Microsoftexternal link

Security

Keep your passwords confidential and follow Wairarapa District Health Board policies.

IT Service Desk

Non-urgent or non-clinical impacting requests (all hours) must be logged online.

IT support — Health New Zealand | Te Whatu Oraexternal link

If you have any problems with access, contact the Service Desk.

  • 06 946 9816
  • Available Monday to Friday from 7am to 6pm.
  • After hours for urgent clinical calls.

MFA Setup

Instructions for setting up multi-factor authentication (MFA)

Health Pathways

Health Pathways offers clinicians locally agreed information to make the right decisions together with patients, at the point of care.

3D — Community HealthPathwaysexternal link

For problems with access, email: 3DHealthPathways@compasshealth.org.nz

Access work email off-site

Outlook for the web: log in — Microsoftexternal link

Connect Me

Access training and e-learning modules and e-Portfolios.

Connect Me: log inexternal link

HealthPathways

HealthPathways is an online manual used by clinicians to help make assessment, management, and specialist request decisions for over 600 conditions.

All registered health practitioners working in Wellington, Hutt and Kapiti can access HealthPathways.

3D — Community HealthPathwaysexternal link

IT Service Desk

Non-urgent or non-clinical impacting requests (all hours) must be logged online.

IT support — Health New Zealand | Te Whatu Oraexternal link

If you have any problems with access, contact the Service Desk.

  • 06 946 9816
  • Available Monday to Friday from 7am to 6pm.
  • After hours for urgent clinical calls.

MFA Setup with IS Service Desk

Log a support call via the IS Customer Portal. You will need to be on the DHB network to do this.

Remote access

Citrix provides access to intranet and all the programs you use on your work computer. You can access Citrix from your home computer or on an Android or Apple device.

Citrix Gateway: log inexternal link

To use Citrix Gateway, you need to set up multi-factor authentication (MFA). This adds an extra layer of security by requiring a second form of verification in addition to your password.

How to set up MFA - Capital, Coast and Hutt Valley staff

How to set up MFA: external providers and vendors

Access the healthLearn website

Use your healthLearn username and password to log in.

healthLearn — Health New Zealand | Te Whatu Oraexternal link

Technical support for staff

West Coast staff can log technical issues and requests, such as unlocking your user account, on the Kāpehu Service Desk portal.

Use your West Coast local area username and password to log in.

You can also reach our local service desk support:

Self-service Password Reset (SSPR)

The West Coast Self-Service Password Reset (SSPR) tool allows West Coast Health NZ staff to:

  • change or reset their password
  • unlock their account.

Using this approach West Coast Health NZ staff can reset their WCDHB network account without involving an administrator or calling the Kāpehu Service Desk. This can be done from a mobile or any computer connected to the Internet.

Reset your WCDHB Self-Service Password Reset (SSPR)

Password reset — Microsoftexternal link

Register to use Self-Service Password Reset (SSPR)

All users must register to be able to reset your password.

Registering for self-service password reset is currently a one-time-only requirement and can take up to 10 minutes. We recommend registering on a computer or mobile phone within the WCDHB network.

You can register with either:

  • phone number (company, personal, landline, mobile etc)
  • security questions (3 security questions).

Access to email and Teams

The Microsoft 365 portal allows you to access:

  • emails
  • Teams
  • web versions of Office apps like Word and Excel
  • any documents you have saved anywhere in the M365 cloud.

Go to the Microsoft 365 portal and sign in with your email and your network password — for example, your.name@southerndhb.govt.nz.

You will need to have the Microsoft Authenticator app set up on a smart phone or mobile device. This is dual-factor authentication for security when accessing any Microsoft 365 tool remotely.

Portal — Microsoft Officeexternal link

How to register multi-factor authentication

Remote access: Office Portal — YouTubeexternal link

External access to the network

This includes access to Employee Connect, Health Connect South, any other applications from inside Health New Zealand | Te Whatu Ora — Southern Staff, and also data from your H drive.

To get set up:

Southern HealthPathways

Southern HealthPathways is an assessment, management and referral information website for clinicians working in the Southern District.

Community HealthPathways — Southernexternal link

For access, email: healthpathways@southerndhb.govt.nz