Privacy: Online GP Care

As funder of the Online GP Care service, Health New Zealand collects information about appointments from service providers, which includes information about service users.

On this page

Information we collect on this service

Information is collected to enable and support:

  • evaluation of the effectiveness of Online GP Care
  • analysis to support planning and service improvements for Online GP Care and related primary healthcare services, within the context of the wider New Zealand healthcare system
  • subsidy payment for the services provided.

As part of regular reporting, Health New Zealand collects the following information for all engagements with Online GP Care providers. If you engage with this service, as well as your NHI (National Health Index) number we will collect the following information.

Demographic information

This includes:

  • date of birth
  • gender
  • ethnicity
  • country of residence
  • location (at approximate town or suburb level)
  • if you have a Community Services Card
  • if you are enrolled with a primary healthcare provider.

Information about your engagement with Online GP Care

This includes:

  • the provider you used
  • your reasons for choosing Online GP Care
  • when you requested an appointment
  • your appointment date, time and length
  • the clinician who saw you
  • your appointment outcome, for example, if you were treated, referred, or experienced technical issues connecting.

A medical diagnosis code

A code from your appointment (unless you asked for this not to be shared).

Payment information

This is information about:

  • your funding code related to your age (under 14, 14 to 17, or adult) and Community Services Card status
  • the portion of the service charge paid by you and the portion funded by Health New Zealand.

How information is used

Information collected by Health New Zealand:

  • will not be used to identify you in analysis and reporting activities, including any published reports, without your further consent
  • may be validated against other information held by Health New Zealand
  • may be analysed alongside other information held by Health New Zealand for the evaluation and analysis purposes described above. 

Subject to the protections above and privacy considerations, information may be used for other lawful analysis purposes.

Accessing or correcting your information

You have a right to access information organisations hold about you and to ask for it to be corrected if you think it is wrong.

For information held by Health New Zealand

Accessing your information

Correcting your information

For information held by Online GP Care providers

Contact the relevant provider directly.