On this page
- Emergency department (ED)
- After hours rural primary care service
- Contact
- Visiting hours for Te Nīkau Hospital
- Te Nīkau Health Centre
- How to get to Te Nīkau Hospital & Health Centre
- National Travel Assistance
- Parking
- Te Nīkau Hospital & Health Centre map
- Te Nīkau Hospital services
- Facilities
- Patient and visitor information
- Your stay in hospital
- Feedback
After hours rural primary care service
Ka Ora Telecare provides free health advice and treatment on weeknights (5pm to 8am) and 24 hours a day on weekends and public holidays.
The Ka Ora team will refer you to the in-person service available in your area if you need it.
Phone: 0800 252 672
Ka Ora Telecare
Contact
For hospital reception and patient enquiries, call 03 769 7400
For Te Nīkau Health Centre appointments:
- phone: 03 769 7400
- email: admin@wcdhb.health.nz
For prescriptions, call 03 769 7400 (extension 1)
Postal address:
Te Nīkau Hospital & Health Centre
71 Water Walk Road
Greymouth 7840
Visiting hours for Te Nīkau Hospital
Visiting hours at Te Nīkau Hospital vary depending on the ward:
- Children's ward — 8am to 8pm
- Critical care unit — 10am to 1pm and 3pm to 8pm
- General ward — 10am to 2pm and 4pm to 8pm
- Maternity ward — 10am to 12 noon and 4pm to 8pm
- Manaakitanga mental health unit — 2pm to 8pm
Te Nīkau Health Centre
Te Nīkau Health Centre is open Monday to Friday, 8am to 8pm.
For Te Nīkau Health Centre appointments:
- phone: 03 769 7400
- email: admin@wcdhb.health.nz
For prescriptions, call 03 769 7400 (extension 1)
Postal address:
Te Nīkau Hospital & Health Centre
71 Water Walk Road
Greymouth 7840
More information
Te Nikau Health Centre — Healthpointexternal link
West Coast Health (Primary Health Organisation)external link
For rural after-hours healthcare contact Ka Ora Telecare.
Ka Ora Telecare provides free health advice and treatment on weeknights (5pm to 8am) and 24 hours a day on weekends and public holidays.
The Ka Ora team will refer you to the in-person service available in your area if you need it.
Freephone: 0800 252 672
Doctor services online or over the phone often have appointments available on the same day. You do not need to be enrolled to use some of them. They are a good option if your usual doctor or nurse cannot fit you in. There will be a cost.
For health centre services you will need to pay for GP appointments and other primary care services.
Health NZ West Coast GP fee schedulePDF224 KB
Some health services are free or have part of the cost covered if you are eligible.
Publicly funded health and disability services
How to get to Te Nīkau Hospital & Health Centre
Te Nīkau Hospital & Health Centre is at:
71 Water Walk Road
Greymouth 7840
Transport options
Shuttle
The Hato Hone St John Health Shuttle is a community service that transports people to and from medical and health related appointments.
The service is run by volunteers. A donation is greatly appreciated to help cover costs.
The shuttles operate Monday to Friday and bookings need be made by 3pm the day before your appointment.
For more information or to make a booking:
National Travel Assistance
The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.
Parking
There are more than 100 parks available.
Designated parks for patients and visitors are marked with yellow lines. These car parks have a 4-hour time limit.
White-lined car parks are for everybody with no time limit.
Drop off zone
There is a drop off zone for patients just outside Te Nīkau Hospital & Health Centre main entrance.
Mobility parks
Mobility parking is available for mobility parking permit holders.
They are located at the:
- covered area near corporate services, with access to the ground floor
- entrance to the lower ground floor near the physiotherapy department.
They are marked on the hospital map with a red dot.
Bike stand
There is a covered bike stand just to the right of the road overbridge entrance for public use.
Te Nīkau Hospital & Health Centre map
Facilities
Café
Peaberry café is on the ground floor. It is open 8am to 4pm, Monday to Friday.
Pharmacy
There is a Unichem pharmacy inside the hospital. It is open 8:30am to 5:30pm, Monday to Friday.
Phone: 03 768 7470
Short-stay accommodation
Whānau may be able to stay at Whānau House in the hospital grounds.
We give priority to whānau of patients who are terminally ill or in the critical care unit. Eligibility is on a first come, first served basis. Whānau can stay for up to 3 nights. This may be extended if needed.
Facilities
The house has one bedroom with 2 single beds, 2 sofa beds and 4 mattresses. All bedding, sheets, towels and tea towels are supplied and washed. Whānau only need to buy their food, wash their clothes and keep the house clean and tidy.
Whānau House is fully equipped, with its own kitchen, laundry, 2 bathrooms, dining area and a shared living area with television and has a landline. It is also accessible by wheelchair.
Charges
- $20 per night for each adult 15 years and older. Children 14 years and younger stay free.
- $10 key deposit. This will be refunded when you return the key.
Patient and visitor information
The chaplaincy team offers confidential compassionate support, prayer and a listening ear in times of stress or lonelines.
The chaplains are available to people of all faiths and no faith and are here to support people of all religions and cultures. They can also contact your own religious or spiritual advisor and ask them to visit.
Chapel
The chapel is available for patients and visitors at all times. It is on the ground floor. Ask a nurse about service times.
Arrange a visit from a chaplain
Your nurse, social worker, ward clerk or healthcare provider can arrange for a chaplain to visit you, or you can ask to speak with a chaplain when you see them in the ward.
Blessing, rituals and ceremonies
Hospital chaplains provide appropriate blessing rituals for patients, their families and staff. This includes blessing rooms after death, equipment, wards, and workplaces.
Patient enquiries and visits
Phone: 03 769 7400 extension 0.
Contacting patients
Te Nīkau Hospital’s medical units have patient phones. If you want to phone a patient, it’s best to first call the hospital and ask to be transferred to the correct hospital unit. Unit staff will take a portable phone to the patient if they are able to take your call.
The hospital and grounds are all smoke and vape free areas.
Free public Wi-Fi internet access is available.
We provide a free interpreter service on request. The service is:
- available 24 hours a day
- includes most languages, including NZSL.
Plan ahead
If you have a disability and you need extra help at hospital, please plan your visit. Telephone before you arrive and ask to speak to the relevant service so we can plan for your needs.
Phone: 03 769 7400
Your support person
We encourage you to nominate one support person – a whānau/family member or close friend – to be with you when you need support. Tell staff who your support person is and they will make a note in your care plan.
Your support person might help you during a medical consultation, wait with you before a procedure, assist with your care, or be with you if you are seriously unwell or receiving bad news.
Other staff who can support you
Health Social Workers give free and confidential support services after an accident or illness.
Wheelchairs
Wheelchairs are at the main entrance. If none are available, please ask the receptionist at the main desk.
Accessible toilets
Wards and outpatient areas have wheelchair accessible toilets and showers.
Companion dogs
Trained companion dogs are welcome.
Please talk to your nurse about your cultural needs. We can help you find cultural and ethnic groups to help with your health journey.
Kaiatawhai whānau support
The Kaiatawhai team provides patient and whānau (family) support using a Te Ao Māori approach. They focus on emotional and cultural support, equitable access to healthcare, and improving health outcomes.
Services
Whānau Ora – Korowai Whānau Service
Supports patients in the hospital and connects them to primary care services.
Available Monday – Friday, 9am – 4pm.
Whānau Ora – Long Term Conditions Management Service
Engages with Māori and Pacific people overdue for long-term conditions reviews, providing support for appointments.
Available Monday – Thursday, 9am – 4pm.
Contact
Phone: 0800 268 464
Email: kaiatawhai@wcdhb.health.nz
Referral
We accept referrals from:
- Complex Clinical Care Network (CCCN)
- social workers
- cultural support
- health coaches
- Health Improvement Practitioners (HIPs)
- external kaupapa Māori providers
- external community services.